# Return & Cancellation Policy

> Cancellation and return terms for Axis Sauna purchases, including refunds before shipment, restocking fees after shipment, and what to do if your sauna arrives damaged.

Source: https://www.axissaunas.com/policy/return-policy · Updated: 2026-10-07

## Return & Cancellation Policy

We want you to feel confident in your Axis Sauna purchase. If your plans change, the following cancellation and return terms apply:

### Cancellations before shipment

Orders may be canceled at any time before the sauna has shipped for a 100% refund.

### Returns after shipment

Once an order has shipped, it may still be returned; however, a 15% restocking fee will apply. The customer is also responsible for all return shipping and freight costs. Refunds will be issued after the returned sauna has been received and inspected.

### Damaged upon delivery

If your sauna arrives with significant shipping damage, please refuse the shipment at the time of delivery and contact Axis Sauna immediately at [855.269.5050](tel:+18552695050) or [admin@axissaunas.com](mailto:admin@axissaunas.com). Axis Sauna will arrange for a replacement sauna at no additional cost or provide a full refund of the purchase, as applicable.

We strongly recommend inspecting the shipment for visible damage before accepting delivery.