Return & Cancellation Policy

We want you to feel confident in your Axis Sauna purchase. If your plans change, the following cancellation and return terms apply:

Cancellations before shipment

Orders may be canceled at any time before the sauna has shipped for a 100% refund.

Returns after shipment

Once an order has shipped, it may still be returned; however, a 15% restocking fee will apply. The customer is also responsible for all return shipping and freight costs. Refunds will be issued after the returned sauna has been received and inspected.

Damaged upon delivery

If your sauna arrives with significant shipping damage, please refuse the shipment at the time of delivery and contact Axis Sauna immediately at 855.269.5050 or admin@axissaunas.com. Axis Sauna will arrange for a replacement sauna at no additional cost or provide a full refund of the purchase, as applicable.

We strongly recommend inspecting the shipment for visible damage before accepting delivery.